Frequently Asked Questions
Our apartment community falls within the Kalamazoo Public School District.
Yes, there is a local public transportation system that operates near our community.
Our apartment community offers free parking spaces for our residents. Garages are also available for an additional monthly fee.
If packages are unable to be delivered to your apartment, they can be held at the leasing office until you're able to pick it up.
LEASING AND RENTING
While appointments are preferred, we also accept walk-ins. We welcome you to come by and visit us at your convenience.
To apply for an apartment, please visit our property website and submit an application online. It's a quick and easy process that allows you to apply from the comfort of your own home. Click here to apply!
Gas, water, sewer and trash services are included in the monthly rent.
You can choose Bloom Broadband as your provider for both Internet and Cable services.
Yes, we offer short-term leases subject to availability and demand.
MAINTENANCE AND REPAIRS
Yes, our community provides on-site maintenance services. We also offer 24-hour emergency maintenance services provided by our technicians who live on-site. This ensures our residents have a comfortable, worry-free living experience.
Submit a work order by using your online Resident Portal to request a repair. For after-hours emergencies, call the office and follow the prompts to our emergency maintenance. Click here to log into your Resident Portal.
You are not required to be present during maintenance visits unless you prefer to be.
Yes, we do provide emergency on-call maintenance services. Our team is available 24/7 to address any urgent issues that may arise. Please don't hesitate to contact the office and follow the prompts to reach our emergency maintenance line.
If you find yourself locked out of your apartment, simply utilize the lockout feature in the SmartRent app or contact SmartRent Support for direct assistance. SmartRent Support can be reached 24/7 at (833) 767-8736 or [email protected]
RULES AND GUIDELINES
Our community offers some buildings that are smoke-free. To learn more about our smoke-free options, please contact the office. We'd be happy to provide you with all the details and help you find the perfect smoke-free apartment that suits your needs based on our current availability.
Certainly! We offer apartment transfer options both within our on-site community and to our sister communities. If you're interested in relocating to a different apartment or community, please reach out to our leasing team, and they will provide you with the necessary information and guide you through the transfer process.
No, we do not permit advertising your apartment home on websites like Airbnb or Vrbo. Our rental agreements strictly prohibit subleasing or short-term rentals through these platforms. If you have any questions about your lease agreement, contact our management team.
MOVING IN AND MOVING OUT
We provide a thorough redecoration process that includes repainting and deep cleaning including carpeted areas, and repairs to ensure a move-in-ready home for our residents. It's part of our commitment to providing the best move-in experience possible.
We encourage our residents to make their apartments feel like home by hanging pictures, mounting TVs, painting walls, or decorating with other personal touches. If you would like to decorate your apartment, please return it to its original condition/color prior to move out.
If you need to break your lease, an Early Termination Fee, which varies based on your lease agreement, is required. This fee is due at the time you give your written move-out notice.
Didn't find an answer?
Our team is always ready to answer your questions.
Best apartment complex in Kalamazoo. Quiet, safe, peaceful, and beautiful. The leasing staff is extremely helpful and treats everyone like family. They also respond very quickly to any inquiries. There's no weird fees like other apartment complexes, everything is straightforward and honest up-front. Maintenance responds to requests within 24 hours which is super helpful. Will definitely miss this place! - Natalie- Google
I absolutely LOVE living at Tall Oaks!! ? Both the grounds and apartments are beautiful and well maintained. The community is quiet, well-shaded by tall oak trees, and filled with all kinds of nature. The tenants and staff are VERY NICE and I feel safe here. I enjoy the walking paths and trails as well as the pool in summer...It's obvious that the management and staff take great pride in this property. I've lived in other apartments before and this is by far the best!!... - Verified Resident- ApartmentRatings.com
Tall oaks is a great place to live! Peggy and Steve in the office are amazing! Maintenance crew is very very good as well and fixed everything I needed in a very timely manner. This is the best value for your money for living in a nice apartment in Kalamazoo. I loved living here while I did and it was the best apartment complex I lived in Kalamazoo area. Well worth the money - Joseph- Google
I've been living here for about 3 years. The complex is really nice, quiet, we'll maintained. They maintain the outside really well and frequently...All of the neighbors are really nice and friendly, really the entire place feels really safe. I would definitely recommend to anyone looking for a quiet, safe, well maintained place to live. Also, any maintenance request is serviced really fast and the overall space for the rent...is pretty fair. Overall great place to live! - Verified Resident- ApartmentRatings.com
Both Peggy and Gaynel were awesome and made us feel appreciated and valued. Overall the whole experience was very informative and understanding...Compared to our previous apartment this is a major upgrade and my girlfriend and I absolutely love the kitchen, washer/dryer, and large closets...out of all the other communities we were looking into, Tall Oaks is honestly the nicest, and in our opinions, the best. - Logan- Google
I HIGHLY recommend this apartment complex. Beautiful location, wonderful staff, great units. I had to leave this complex to be closer to family, and I miss it so much. My current apartment does not even come close...I loved it when I was there, but now that I'm gone, I realize how amazing it truly was. Everyone on staff...care about keeping the complex beautiful and safe. I could rave about this place all day!...Best place I've ever lived, hands down. - Erica- Google
The maintenance team at tall oaks has never ceased to amaze me with how well they go above and beyond for their residents. Work orders are handled promptly and always with professionalism. The staff here really takes pride in what they do. - Kait- Google
This is the first apartment that I have ever rented without actually seeing it, and it has completely surpassed expectations. The staff is quite friendly, maintenance requests are responded to promptly, and the location in Oshtemo is pretty convenient to everything. - Carly- Google
It's been a few months since moving in and I have to say, I am very pleased. Maintenance A+++ Location A+ Unit/ property/cost A+ Staff A+ Pet friendliness A+++ If TO keeps this up, I may never leave - Diandra- Google